Rogers Electric

After Hours Support Center Representative

US-GA-Alpharetta
Job ID
2017-2424
Category
Customer Service/Support

Overview

Rogers Electric is one of the country's leading electrical and lighting service providers, for retail, commercial, food service and public sector properties across the U.S. We provide management, labor, materials and equipment for the installation and maintenance of electrical and lighting systems, and do it effectively across multi-site or single unit properties. We are self-performing, and our people are professional and conscientious, consistently delivering quality work, when you need it, every time. We get the job done.

 

JOB SUMMARY: The After Hours Support Center Representative is 100% percent work at home position. The Support Center Rep is responsible for remote after-hour support, which Includes (but not limited to) facilitating data collection and analysis, customer relations, inbound and outbound calling, systems updates, service, dispatch and communication.

 

 

 

Responsibilities

Primary Responsibilities:

• Sends quotes to customers and processes quote approvals

• Completes Excel reporting of open work orders for customers

• Respond to customer inquiries

• Research required information using available resources

• Handle and resolve customer complaints

• Provide customers with product and service information

• Identify and escalate priority issues

• Follow up customer calls where necessary

• Complete call logs

• Complete call reports

• Responsible for dispatching technicians after normal business hours

• Other duties as assigned

 

Experience, Skill, and Educational Requirements:

• Associates Degree or equivalent; or 1 year of previous administrative/customer service experience

• Ability to communicate both verbally and thorough writing in a professional, courteous and knowledgeable manner

• Ability to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system)

• Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner

• Ability to comprehend, summarize, edit and paraphrase data

• Ability to browse the internet and also use the internal systems and websites for our customers

• Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentations

• Ability to create, navigate, search and update Rogers Electric’s systems. (work orders, reports, quotes, invoices etc, emails)

• Ability to use office equipment (i.e: fax, phone, scanner, copier, mail)

• Proficiency in MS Office Suite

• Other duties as assigned

Qualifications

Benefits:

  • Great work culture
  • Stability and longevity in the electrical and lighting industry
  • Medical, Dental and Vision Insurance offered
  • Flexible Spending Account (FSA) and tax free Health Savings Account (HSA) options
  • Short Term and Long Term Disability. Plus Life Insurance provided
  • 401 (k) Retirement planning with generous match
  • Paid Time Off
  • Wellness Rewards with offers of Earned Health Dollars twice a year.
  • Weekly Pay
  • Opportunity to earn referrals at $100 for each employee referral

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.